ARTIFICIAL INTELLIGENCE IN PATIENT EDUCATION AND CLINICAL COMMUNICATION: BENEFITS, LIMITATIONS, AND IMPLICATIONS FOR HUMAN-CENTERED CARE

Lara Silveira Barros Lessa

Título do Trabalho

Autores

Lara Silveira Barros Lessa

Modalidade

Resumo

Área temática

Inteligência Artificial e Saúde

Data de Publicação

21/08/2026

País da Publicação

Brasil

Idioma da Publicação

pt-BR

Página do Trabalho

https://www.even3.com.br/anais/xxvii-fiamc-world-congress-for-catholic-physicians-abstract-session-688844/1517225-artificial-intelligence-in-patient-education-and-clinical-communication--benefits-limitations-and-implications

ISBN

978-65-272-2684-0

Palavras-Chave

Artificial Intelligence, Patient Education, Clinical Communication, Human-Centered Care, Chatbots

Resumo

Introduction: Artificial intelligence (AI), particularly chatbots and large language models, has increasingly been applied to patient education and clinical communication. Although these tools may improve access to health information, their integration into healthcare raises important questions regarding quality, readability, reliability, and their role in human-centered care. Objective: To evaluate the benefits and limitations of artificial intelligence in patient education and clinical communication, with emphasis on its implications for human-centered care. Methods: This study is a systematic literature review focusing on the application of artificial intelligence in patient education and clinical communication. A structured search was conducted in the PubMed database using the MeSH terms ("Artificial Intelligence"[Mesh]) AND "Medicine"[Mesh]. The search was limited to studies published in the last year, involving human subjects and written in English. Inclusion criteria comprised systematic reviews and meta-analyses evaluating the use of AI, including chatbots and generative models, in patient education, communication, and clinical support. Exclusion criteria included editorials, opinion articles, and studies not directly related to clinical or patient-centered applications. Study selection was performed through screening of titles and abstracts. Due to methodological heterogeneity among studies, a qualitative synthesis of the findings was conducted. Results: The analyzed studies demonstrated that AI tools provide largely accurate and appropriate responses for patient education, with one meta-analysis reporting a pooled adequacy rate of 89.1%. Chatbots also showed substantial agreement with published guidelines and, in some contexts, outperformed traditional search engines in patient education tasks. However, important limitations were identified, including advanced readability levels, variability in performance, hallucinations, and inconsistent results in complex clinical reasoning. These findings suggest that, although AI may improve access to information and support communication, it remains limited in addressing the broader relational and contextual dimensions of patient care. Conclusion: Artificial intelligence has significant potential to support patient education and clinical communication. Nevertheless, its limitations reinforce the need for careful supervision and integration into healthcare practice, so that technological advances complement rather than weaken human-centered care.

Título do Evento: XXVII FIAMC World Congress for Catholic Physicians - ABSTRACT SESSION
Cidade do Evento: Brasília
Título dos Anais do Evento: Proceedings of the XXVII FIAMC World Congress of Catholic Physicians and VI Brazilian Congress of Catholic Physicians
Nome da Editora: Even3
Meio de Divulgação: Meio Digital

Como citar

LESSA, Lara Silveira Barros. ARTIFICIAL INTELLIGENCE IN PATIENT EDUCATION AND CLINICAL COMMUNICATION: BENEFITS, LIMITATIONS, AND IMPLICATIONS FOR HUMAN-CENTERED CARE.. In: Proceedings of the XXVII FIAMC World Congress of Catholic Physicians and VI Brazilian Congress of Catholic Physicians. Anais...Brasília(DF) Casa Dom Luciano, 2026. Disponível em: https//www.even3.com.br/anais/xxvii-fiamc-world-congress-for-catholic-physicians-abstract-session-688844/1517225-ARTIFICIAL-INTELLIGENCE-IN-PATIENT-EDUCATION-AND-CLINICAL-COMMUNICATION--BENEFITS-LIMITATIONS-AND-IMPLICATIONS. Acesso em: 13/09/2026